Final Sale on Custom Printed Orders

All DTF and UV DTF transfers are printed to order. For that reason, custom printed products are final sale and are not eligible for returns or “change of mind” refunds.

We do not offer refunds, reprints, or replacements for:

• Customer-submitted artwork issues, including typos, spelling errors, and design mistakes
• Low-resolution files or poor-quality artwork
• Incorrect size, quantity, or options selected at checkout
• Orders submitted with the wrong shipping address
• Pressing or application results, including temperature, time, pressure, peel timing, or garment type

Please review your file and order details carefully before placing your order.

What We Will Review for a Reprint, Replacement, or Refund

We will review requests for the following issues when reported within the required time frame:

• Wrong item received
• Missing item, when verified
• Verified production defects caused by our team
• Shipping damage, with the required proof

If a claim is approved, we will determine the best solution based on the issue and what best resolves it.

Time Frame to Report Any Issue (7 Days)

To keep claims fair and easy to verify, you must contact us within 7 days of delivery for any of the following:

• Wrong item
• Missing item
• Verified production defect
• Shipping damage

Reports received after 7 days may not be eligible for a reprint, replacement, store credit, or refund.

Shipping Damage in Transit (Proof Required)

Shipping damage must be reported within 7 days of delivery and must include proof. To open a shipping damage claim, you must provide:

• Clear photos of the outer packaging
• Clear photos of the shipping label
• Clear photos of the inner packaging
• Clear photos showing the damage to the product

If packaging has been discarded, we may not be able to approve a shipping damage claim.

Verified Production Defects (Our Responsibility)

If the issue is caused by our production team, we will review it and work with you to make it right. To review a production issue, please send:

• Your order number
• Clear photos showing the issue
• A short explanation of what you received compared to what you ordered

If approved, we may reprint the affected item, replace the affected item, issue store credit in limited approved cases, or issue a refund when appropriate.

Artwork Responsibility (Customer Responsibility)

We review files as an added quality check and may reach out if we notice something that could affect printing. However, file review is not full proofing and is not a guarantee that every issue will always be caught—especially in complex artwork or very small details.

Customers are responsible for checking:

• Spelling and typos
• Sizing and layout choices
• File quality and resolution
• Spacing between designs
• Final artwork appearance before ordering

We do not approve refunds or reprints for issues that already exist in the uploaded artwork.

Pressing and Application Results Are Not Covered

Application is outside our control. Different presses, garments, and workflows can produce different results. For that reason, we do not approve refunds, reprints, or replacements for issues caused by:

• Incorrect temperature
• Incorrect pressure
• Incorrect press time
• Peeling too early or too late
• Pressing onto incompatible or damaged garments

If you need general pressing guidance, contact us before pressing and we will do our best to help, but final application remains the customer’s responsibility.

Carrier Delays, Lost Packages, and Delivery Scans

Once a package leaves our facility, delivery timing is controlled by the carrier. We are not responsible for delays caused by weather, carrier interruptions, missed delivery attempts, or incorrect shipping information entered at checkout.

If tracking shows “Delivered” but you cannot locate the package, please check your delivery area and contact the carrier first. If needed, you can then contact us with the details and we will assist where possible.

How Approved Claims Are Resolved

If a claim is approved, we will decide the best solution based on the issue and the condition of the order. Approved claims may be resolved by:

• Reprinting the affected item or portion of the order
• Replacing the affected item
• Issuing store credit in certain cases, at our discretion
• Issuing a refund only when we determine it is appropriate

Store credit is offered only in limited approved cases and is not guaranteed. Refunds are not automatic and are reviewed case by case.

Order Cancellations and Changes

Because production can begin quickly, cancellations and changes are not guaranteed after an order is placed.

If you need to request a cancellation or change, contact us as soon as possible. If production has not started, we may be able to help. If the order is already in production or completed, changes may not be possible.

How to Request Help

To get help quickly, send your request through Contact with:

• Your order number
• The issue type (wrong item, missing item, production defect, or shipping damage)
• Clear photos
• Packaging photos if the claim is for shipping damage

We will review your request and reply with the next step.