Frequently Asked Questions
The questions we answer every day, in one place: files, products, pressing, shipping, pickup, and order issues.
Files and artwork
What file type should I upload?
A transparent PNG in RGB at 300 DPI, exported at the final print size. We also accept PDF, AI, EPS, SVG, and PSD when prepared correctly. JPG files always have a solid background, and backgrounds print.
How should I prepare my artwork?
We print your artwork as uploaded. Please check the size, resolution, and transparency before placing your order. Also check spelling, layout, and spacing before you upload.
How much space do I leave between designs on a gang sheet?
About 0.25 inches between designs, with some space near the edges. Tight spacing makes trimming harder and causes handling mistakes.
Do you color match Pantone or brand colors?
No. Screen color is a preview, not a guarantee, and we do not guarantee exact matching between separate runs. If color is critical, order a $10 DTF Color Chart and press it on your own fabric first.
Should I mirror my artwork?
No. DTF transfers are printed ready to press. Only mirror your file if you intentionally want a mirrored result.
Choosing your transfer
Which DTF transfer should I order?
Hot peel for speed on bulk pressing, cold peel at $3.50 per foot for budget runs, ORGB for brand-critical reds, oranges, greens, and blues, Neon for fluorescent color, and Glitter for textured sparkle. Gang sheets pack many designs onto one sheet.
What is a DTF gang sheet?
One large sheet filled with as many designs as fit, printed in full color with a white underbase. You cut each transfer out and press it when you need it, paying for the sheet instead of per design.
What surfaces does UV DTF work on?
Smooth, hard, non-porous surfaces: glass, stainless steel, ceramic, acrylic, metal, and sealed wood. It applies peel-and-stick with no heat press, and it is not for fabric: the film cracks on anything that flexes.
How long do DTF prints last?
50 to 100+ washes when pressed correctly. Wash cold and inside out, skip fabric softener, and tumble dry low.
Are the prints safe to wear?
Yes. The film, inks, and powder we use are OEKO-TEX certified for textiles, so every print is skin-safe.
Pressing and washing
What are the press settings?
Pre-press the garment for 10 seconds to remove moisture. Press cotton, polyester and blends at 300°F (149°C) for 10 seconds with firm pressure. Test a sample first when dye migration is a concern. Printed instructions come with every order.
When do I peel the film?
Press the transfer at 300°F (149°C) for 10 seconds with firm pressure. After opening the press:
For Gang Sheets, Same-Day, Hot Peel, ORGB and Neon, wait 3 to 6 seconds, then gently peel the film at an angle. For Affordable/Cold Peel and Glitter, let the transfer cool completely, then gently peel the film.
How do I wash a pressed garment?
Wait 24 hours before the first wash. Then wash cold and inside out, skip fabric softener, and tumble dry low.
What if my transfer does not stick?
Application results depend on your press, garment, temperature, time, pressure, and peel timing, so they are not covered by the reprint policy. Contact us before pressing a big run and we will help you dial in settings.
Getting your order
How fast is production?
Standard transfer orders are ready within 24 hours, Monday–Friday, with print-ready artwork. Artwork issues can delay production. Finished garments and pressing services are quoted separately, with timing confirmed for your order. Shipping time is additional.
How does same-day printing work?
Order Same-Day DTF Transfers with print-ready artwork before 2 PM ET, Monday–Friday, and your transfers print the same day, guaranteed.
Pickup: available after 7 PM ET on the day your order is ready. Wait for our email confirming your order is ready, then collect it from the 24/7 pickup box in Kendall or Doral.
Shipping: Orders with shipping leave with UPS the same day. Delivery takes additional time.
How does 24/7 pickup work?
Wait for the pickup confirmation, then collect your order from the self-pickup boxes in Kendall (13268 SW 120th St) or Doral (3301 NW 82nd Ave) at any hour. Orders are held for 14 days.
Do you ship nationwide?
Yes, via UPS across the United States, free on orders over $75. Shipping upgrades speed up carrier transit only, they do not speed up production.
If something goes wrong
Can I return my order?
Custom printed items are final sale, so general returns are not accepted. Verified production errors on our side get made right: reprint, replacement, or refund where appropriate.
How long do I have to report a problem?
7 days from delivery for a wrong item, missing item, verified production defect, or shipping damage. For shipping damage, keep the packaging and photograph everything.
What should I send with a claim?
Your order number, the issue type, clear photos of the problem, and packaging photos if the claim is for shipping damage. We reply with the next step.
Still have a question?
A real team answers in English and Spanish, Monday to Friday 9 AM to 6 PM ET.