Shipping & Pickup Policy
Processing time and shipping time are different things. This page explains both, plus how 24/7 pickup works.
Processing time is not shipping time
Standard transfer orders are ready within 24 hours, Monday–Friday, with print-ready artwork. Artwork issues can delay production. Weekends and major holidays are not production days. Finished garments and pressing services are quoted separately, with timing confirmed for your order. Shipping time is additional.
Shipping time starts when the package leaves our facility, and the carrier controls it. Shipping upgrades speed up transit only: they do not move your order ahead in production.
Order Same-Day DTF Transfers with print-ready artwork before 2 PM ET, Monday–Friday, and your transfers print the same day, guaranteed.
Pickup: available after 7 PM ET on the day your order is ready. Wait for our email confirming your order is ready, then collect it from the 24/7 pickup box in Kendall or Doral.
Shipping: Orders with shipping leave with UPS the same day. Delivery takes additional time.
Time-sensitive order? Choose the right option for both halves: Same-Day Printing for production speed, expedited shipping for transit speed.
Pickup in Miami, on your schedule
13268 SW 120th St
Miami, FL 33186
Monday to Friday · 9:00 AM to 6:00 PM ET
3301 NW 82nd Ave
Doral, FL 33122
Monday to Friday · 10:00 AM to 6:00 PM ET
14-day hold window. Pickup orders are held 14 calendar days after the Ready for Pickup notice. After that they may be considered abandoned and restocked, disposed of, or require a new order or reprint fee. Need more time? Contact us before the window ends. See the pickup page for step-by-step instructions.
Nationwide shipping options
We ship within the United States. Options and rates show at checkout based on your address: standard, expedited, and faster carrier services when available.
Upload print-ready artwork
We print your artwork as uploaded. Please check the size, resolution, and transparency before placing your order. Clarification or updated artwork can add time.
Carrier delays and delivery timing
Once an order leaves our facility, delivery timing belongs to the carrier. We are not responsible for weather, service interruptions, missed delivery attempts, routing or scanning delays, or other issues outside our control after shipment. If you need delivery by a date, allow time for production plus transit.
Incorrect addresses and address changes
You are responsible for the shipping address entered at checkout. If you notice a mistake, contact us immediately: before shipment we may be able to update it, after shipment changes may not be possible. Return-to-sender or re-delivery fees may apply.
Lost packages and Delivered scans
If tracking says Delivered but you cannot find the package: check your delivery area and anyone who may have accepted it, contact the carrier to open a case, then contact us with your order number and the case details. Carrier investigations are handled by the carrier.
Large or complex orders
Standard transfer orders follow the production timing stated above. For finished garments, pressing services, or work quoted separately, confirm the schedule with our team before ordering.
Unsure what timing applies to your order?
Ask before checkout. Tell us the product, your deadline, pickup or shipping, and whether your file is ready.