Processing Time vs. Shipping Time

Shipping upgrades affect carrier transit only. They do not automatically speed up production.

If you need faster production, you must select Same-Day Printing when it is available. Faster shipping by itself does not include production priority.

Standard Processing Time

Most standard orders are typically processed within 24 business hours (Mon–Fri) after the order is submitted and the artwork is ready to print.

Processing may take longer if:

• Artwork needs clarification or approval
• Files need review before production
• Order volume is higher than normal
• The order includes multiple items, larger quantities, or more complex handling

Business days do not include weekends or major holidays.

Same-Day Printing (Production Rush Option)

Same-Day Printing is a separate production service, not a shipping method.

Same-Day Printing is not guaranteed unless it is selected and available for your order at checkout.

If Same-Day Printing is not selected, or if it is not available for your order, the order will follow standard processing.

Same-Day Order Cutoff: Orders must be placed by 12:00 PM ET (Mon–Fri) with artwork ready to print. Availability may change based on production capacity.

Artwork Review Can Affect Turnaround

Every file is reviewed before production as an added quality check. If we notice something that could cause a print or handling issue, we may reach out before printing.

This can affect turnaround time if:

• The file needs clarification
• Customer approval is required
• Updated artwork must be sent back

We would rather catch a preventable issue before printing than rush a file that may not produce clean results.

Local Pickup in Miami

Local pickup is available for customers who want to collect their order directly.

If you select pickup:

• Please wait for a pickup confirmation before coming in
• Pickup is available during business hours
• Bring your order confirmation or order number when picking up

Pickup is a good option for customers who are nearby and want a faster handoff without waiting for carrier transit.

Pickup Hold Window

We hold pickup orders for 14 calendar days after the “Ready for Pickup” notice is sent.

If an order is not picked up within 14 days, it may be considered abandoned, and we may:

• Restock or dispose of the order
• Require a new order
• Require a reprint fee before reproducing it

If you need extra time, please contact us before the 14-day hold window ends.

Shipping Options

We ship within the United States. Shipping options and rates are shown at checkout based on your address and the service selected.

Available options may include:

• Standard shipping
• Expedited shipping
• Faster carrier services when available

Shipping cost is calculated at checkout based on destination, package size, and selected method.

Shipping Upgrades Do Not Include Production Priority

Choosing a faster shipping method does not move your order ahead in production.

• Expedited shipping = faster carrier transit
• Same-Day Printing = faster production, when selected and available

If your order is time-sensitive, choose the right option for both production and shipping.

Carrier Delays and Delivery Timing

Once an order leaves our facility, delivery timing is controlled by the carrier. We are not responsible for delays caused by:

• Weather
• Carrier service interruptions
• Missed delivery attempts
• Routing delays
• Scanning delays
• Other issues outside our control after shipment

If you need delivery by a specific date, please allow enough time for both production and transit.

Incorrect Addresses and Address Changes

Customers are responsible for entering the correct shipping address at checkout.

We are not responsible for delays, losses, or delivery issues caused by incomplete addresses, incorrect apartment or suite numbers, or address errors entered by the customer.

If you notice an address mistake, contact us immediately. If the order has not shipped yet, we may be able to update it. Once it has shipped, address changes may no longer be possible.

Return-to-sender or re-delivery fees may apply if a package is returned because of an address issue.

Lost Packages and “Delivered” Scans

If tracking shows “Delivered” but you cannot locate the package:

• Check your delivery area and with anyone who may have accepted it.
• Contact the carrier to open a case.
• Then contact us with your order number and carrier case details.

We will help where we can, but carrier investigations and delivery outcomes are handled by the carrier.

Large or Complex Orders

Some larger orders, multi-item orders, or more complex jobs may need additional processing time before they are ready.

This can include:

• Larger quantity runs
• Multiple product types in one order
• Custom jobs that need more file review
• Orders that require additional packing or handling

If extra time is needed, we will do our best to keep communication clear.

Business Hours

• Monday–Friday
• 9:00 AM – 6:00 PM (local time)

Pickup and customer support are handled during business hours.

Questions Before You Order

If you are unsure what timing applies to your order, it is always better to ask before checkout.

The fastest way for us to help is if you include:

• What product you are ordering
• Your deadline
• Whether you need pickup or shipping
• Whether your file is ready to print

This helps us give you the clearest answer possible.