Shipping & Pickup Policy
Processing time and shipping time are different things. This page explains both, plus how 24/7 pickup works.
Processing time is not shipping time
Most standard orders process within 24 business hours, Monday to Friday, once artwork is ready to print. Artwork clarification, high volume, or complex orders can add time. Business days exclude weekends and major holidays.
Shipping time starts when the package leaves our facility, and the carrier controls it. Shipping upgrades speed up transit only: they do not move your order ahead in production.
A separate production service, not a shipping method. Order by 12 PM ET Monday to Friday with print-ready artwork, and it must be selected and available at checkout. Availability depends on production capacity.
Time-sensitive order? Choose the right option for both halves: Same-Day Printing for production speed, expedited shipping for transit speed.
Pickup in Miami, on your schedule
13268 SW 120th St
Miami, FL 33186
Monday to Friday · 9:00 AM to 6:00 PM ET
3301 NW 82nd Ave
Doral, FL 33122
Monday to Friday · 10:00 AM to 6:00 PM ET
14-day hold window. Pickup orders are held 14 calendar days after the Ready for Pickup notice. After that they may be considered abandoned and restocked, disposed of, or require a new order or reprint fee. Need more time? Contact us before the window ends.
Nationwide shipping options
We ship within the United States. Options and rates show at checkout based on your address: standard, expedited, and faster carrier services when available.
Artwork review can affect turnaround
Every file is reviewed before production. If something could cause a print or handling issue, we reach out first. Clarification, required approval, or updated artwork can add time. We would rather catch a preventable issue than rush a bad file.
Carrier delays and delivery timing
Once an order leaves our facility, delivery timing belongs to the carrier. We are not responsible for weather, service interruptions, missed delivery attempts, routing or scanning delays, or other issues outside our control after shipment. If you need delivery by a date, allow time for production plus transit.
Incorrect addresses and address changes
You are responsible for the shipping address entered at checkout. If you notice a mistake, contact us immediately: before shipment we may be able to update it, after shipment changes may not be possible. Return-to-sender or re-delivery fees may apply.
Lost packages and Delivered scans
If tracking says Delivered but you cannot find the package: check your delivery area and anyone who may have accepted it, contact the carrier to open a case, then contact us with your order number and the case details. Carrier investigations are handled by the carrier.
Large or complex orders
Larger runs, multi-product orders, and jobs needing extra file review or packing can need additional processing time. If extra time is needed, we keep communication clear.
Unsure what timing applies to your order?
Ask before checkout. Tell us the product, your deadline, pickup or shipping, and whether your file is ready.