Custom printed orders and verified issues

Refunds and Reprints

Transfers are custom-made to order, so all custom printed items are final sale. Verified production issues on our side get made right.

Report window: 7 daysProduction errors: on usApplication results: not covered
The rules

What is covered and what is not

We will review, within 7 days of delivery

  • Wrong item received
  • Missing item, when verified
  • Verified production defects caused by our team
  • Shipping damage, with the required proof
Not eligible for refund or reprint

  • Customer artwork issues: typos, spelling, design mistakes
  • Low-resolution files or poor-quality artwork
  • Wrong size, quantity, or options selected at checkout
  • Orders submitted with the wrong shipping address
  • Pressing and application results: temperature, time, pressure, peel timing, garment type
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7 days. Contact us within 7 days of delivery for any issue. Later reports may not be eligible for a reprint, replacement, store credit, or refund. Keep packaging and photograph everything as soon as you notice a problem.

How claims work

Report it right and it moves fast

Gather the evidenceOrder number, clear photos of the issue, and a short note on what you received versus what you ordered.
Shipping damage? Photograph everythingOuter packaging, shipping label, inner packaging, and the damaged product. Discarded packaging can make a damage claim impossible to approve.
Send it through ContactInclude the issue type: wrong item, missing item, production defect, or shipping damage.
We review and reply with the next stepApproved claims are resolved with a reprint, a replacement, store credit in limited approved cases, or a refund when appropriate. Refunds are reviewed case by case, never automatic.
Artwork responsibility (yours)

File review is an added quality check, not full proofing, and it does not catch everything, especially complex artwork and very small details. You are responsible for spelling, sizing, layout, file quality, spacing, and final appearance before ordering. Issues already present in the uploaded artwork are not refunded or reprinted.

Pressing and application (yours)

Application is outside our control: presses, garments, and workflows differ. Wrong temperature, pressure, time, peel timing, or incompatible garments are not covered. Ask us for pressing guidance before you press and we will help, but final application is the customer's responsibility.

Carrier issues

Once a package leaves our facility, delivery timing belongs to the carrier. For a Delivered scan with no package, check your area, open a case with the carrier, then contact us with the details and we will assist where possible.

Cancellations and changes

Production can start quickly, so cancellations and changes are not guaranteed after an order is placed. Contact us as soon as possible: before production starts we may be able to help.

Need help with an order issue?

Send your order number and photos and we will review it quickly.

Contact us